Privacy Notice

Nuve Ltd is committed to protecting your privacy and your personal information. This privacy notice provides details about the information we collect about you, how we use it and how we protect it. It also includes information about your rights.

If you have any questions about how we process your information, please contact us at info@nuvexperience.com

Coverage of our privacy notice

In this privacy notice, ‘we’, ‘us’ and ‘our’ mean Nuve Ltd. Visit our Terms of Use to find out more.

This privacy notice applies to anyone who interacts with us (‘you’, ‘your’), in any way (for example, by email, through our website, through any of our apps).

Collecting personal information

We collect personal information from you through your contact with us, including email, our websites, use of other third-party apps, or by phone or post.  We also collect your personal information when you buy any products and services offered for sale and available on our Website (together being “Products’)

Categories of personal information

For all our services, we may process the following categories of personal information about you that you provide to us:

1.     standard personal information such as your name, address, email address, phone number, age, the country you live in, information on your use our website that includes IP address and other device information (see Cookies Notice); and

2.     for Products purchases, bank information for payments and shipping information.

Your personal information and our legal reason to use it

We process your personal information for the purposes set out in this privacy notice. We have also set out some legal reasons why we may process your personal information. We must have a lawful reason for processing your personal information.

We process standard personal information about you if this is necessary to provide our Products to you- that is, to contact you and/or for you to purchase our Products or required or allowed by law.

We process your personal information for a number of legitimate interests, including:

1.     to enable you to order, purchase and receive our Products;

2.     to manage all aspects of our relationship with you;

3.     to keep our records up to date and to provide you with marketing as allowed by law;

4.     to help us improve our services to you and for statistical research and analysis;

5.     to enforce or apply our website terms of use; or

6.     to protect our and our users’ rights, property, or safety.

Accounts, Preferences and Marketing

We may use your personal information to send you information based on your preferences and purchases.   We can only use your personal information to send you this information and marketing material if we have your permission or a legitimate interest, as described above.

If you create an account at NUVE we will collect your information (including your name, email, and shipping information) on a secure server. With this information, we can personalise the marketing content sent to you. With your permission, we will send you emails containing news of our latest features, products, offers and other promotional activities of NUVE.

You have the right to object to direct marketing, profiling or any automated decision making. If you don’t want to receive emails from us, you can click on the ‘unsubscribe’ link that appears in all marketing emails we send. Otherwise, you can always contact us by email at info@nuvexperience.com to update your contact preferences.

Advertising

We may use Facebook Advertising or others to promote our products and services. In using our website or engaging on our social media profiles, we may collect information on how you browse, to improve your customer experience and be more personalised in our communications. Our advertising is aimed to serve users with the most relevant content possible.

Should you not wish to see online advertising, based on your usage of our website, please decline the cookies when prompted on our website or delete and  disable cookies in your browser for our website. If you don’t delete these cookies, you may still see ads based on your previous visits to.

Processing and Sharing your information

We will only process and share your information with other people or organisations for the purposes set out in this privacy notice. The exact information we share depends on the reason we are sharing it. For example, when your purchase our Products we share information with our third-party manufactures and shippers of our Products. 

We also may need to share your information with:

1.     suppliers who help deliver services on our behalf;

2.     people or organisations we have to, or are allowed to, share your personal information with by law (for example, the police and other law-enforcement agencies to help them perform their duties); or

3.     organisations that carry out surveys on our behalf.

If we share your personal information, we will ensure appropriate protection is in place to protect your personal information in line with data-protection laws.

If you choose to engage with our profiles on social media, please be sure to review the privacy policies and settings on your social networking sites to make sure you understand and agree with the information they are sharing.

Transferring information outside the UK and the European Economic Area (EEA)

Our services are located in the United Kingdom,  with manufacturing and shipping from the European Union.   As a result, we may transfer your personal information to different countries. This may include transferring information from within the UK to outside the UK, and from within the EEA to outside the EEA, for the purposes set out in this privacy notice.

We take steps to make sure that when we transfer your personal information to another country, appropriate protection is in place, in line with global data protection laws.

Keeping your personal data

We keep your personal information for as long as it is reasonable to keep records to show we have met the obligations we have to you and by law, and for any periods for keeping information set by law or recommended by regulators, professional bodies or associations.

Your Rights

You have the right to access your information and to ask us to correct any mistakes and delete and restrict the use of your information. You also have the right to object to us using your information, ask us to transfer information you have provided, withdraw permission you have given us to use your information and ask us not to use automated decision-making that will affect you.

If you make a request, we will ask you to confirm your identity if we need to, and to provide information that helps us to understand your request better. To make a request and exercise your rights, please contact us by email.

Data Protection Contacts

If you have any questions or comments relating to this notice or any other concerns about how we process information about you, please contact us at info@nuvexperience.com

You also have a right to make a complaint to your local privacy supervisory authority. Our main establishment is in the UK, where the local supervisory authority is the Information Commissioner, at https://ico.org.uk/make-a-complaint/

Phone: (+44) 0303 123 1113

You can also make a complaint with another supervisory authority that is based in the country or territory where you live, you work; or the matter you are complaining about took place.